Emily Hateley
Business Analyst - Product @COS
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WORK HISTORY
Business Analyst - Product @COS
Delivered change across the full product lifecycle, from discovery and requirements gathering to testing, transition, and embedding new processes- Facilitated workshops and process mapping sessions to understand user needs and shape scalable, user centred solutions- Produced clear documentation (requirements, user flows, process maps) to support decision making and delivery- Built strong stakeholder relationships across multiple functions, translating business needs into clear, actionable product requirements- Implemented Jira governance and standardised sprint reporting to improve predictability, transparency, and planning accuracy- Supported agile ways of working and contributed to restructuring workstreams into cross functional Scrum teams- Collaborated with Product, UX/UI, data, and engineering teams to ensure solutions met user needs and aligned with business objectives- Champion the use of AI to increase productivity and consistency across user stories and documentation.
EDUCATION
Magdalen College School
A Levels, History, Mathemetics, Economics
University of Lincoln
History
ABOUT EMILY HATELEY
Business Analyst - Digital Product at COS
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