Emily Hans

About Emily Hans

A seasoned Operations Executive with over 20 years of multi-unit leadership experience spanning hospitality, retail, and higher education. Recognized for driving operational excellence and client satisfaction, I have a proven record of scaling national portfolios, stabilizing underperforming businesses, and consistently surpassing revenue and performance goals. I am known for energizing cross-functional teams, coaching District and Area leaders, and cultivating inclusive, high-performing cultures that deliver financial results and exceptional customer experiences. Professional focal points include strategic business planning, labor and cost management, P&L oversight, client relationship management, and operational turnarounds. I have designed and led labor optimization programs across hundreds of units, embedding accountability and efficiency into daily operations while achieving measurable cost savings. Delivering results in these areas requires strong communication, data-driven insights, and translating complex challenges into actionable strategies. Colleagues describe me as a fair but firm, forward-thinking leader who blends strategic vision with a people-first approach. I am relied upon to implement solutions that improve efficiency, strengthen culture, and deliver sustainable, profitable growth in dynamic and competitive environments.

Experience

1. Manager Cafe Operations

   Capital One

   Jan 2026 — Present

Education

• Johnson & Wales University

  Bachelor of Arts - BA, Hotel, Motel, and Restaurant Management

• Johnson & Wales University

  Associate's degree, Culinary Arts/Chef Training

Skills

• Team Building
• Banquets
• Multi-Unit
• Inventory Management
• Food Service
• Inventory Control
• Menu Development
• Sanitation
• Profit
• Food Safety
• P&L
• Food
• Catering
• Income Statement
• Recipes
• Restaurants
• Food & Beverage
• Customer Service
• Restaurant Management
• Culinary Skills
• Cooking