Emily Hamilton

About Emily Hamilton

I’m a results-driven program manager with a proven track record of streamlining…

Experience

1. Manager, Digital Operations & Planning

   Comcast

   Apr 2022 — Present · Philadelphia, PA, US

   Managed operational execution and intake processes for Comcast’s Digital organization, driving efficient delivery of customer-facing experiences across Xfinity Dotcom, Xfinity Assistant, and IVR platforms.• Spearheaded change management initiatives using Smartsheet and Jira, streamlining workflows and aligning cross-functional teams to ensure timely and successful project delivery.• Facilitated cross-functional collaboration to assess new project requests and scope changes, ensuring alignment with business goals and resource capacity.• Drove residential planning and change management efforts by updating Smartsheet planners, tracking impacts, and facilitating alignment conversations across stakeholders.• Directed and prioritized backlog refinement, resolving 200+ legacy items to improve operational efficiency and enable successful delivery across teams.• Delivered hands-on project management support by driving key milestones, coordinating stakeholders, mitigating risks, and delivering executive-level reporting.• Developed and implemented transparent reporting frameworks using Jira and Smartsheet, enabling data-driven decision-making and improved visibility into project health.• Managed resolution of 100+ high-impact employee escalations, contributing to measurable improvements in platform performance, customer satisfaction (NPS), and revenue growth.• Facilitated and co-led Drexel agile design workshops in collaboration with academic partners, applying iterative problem-solving techniques to address complex business challenges.• Mentored and onboarded new hires on Digital operations and intake processes, sharing experience in Smartsheet and Jira to build team skills.

Education

• Marymount Manhattan College

  BA in Communication Arts - Magna Cum Laude, Communication Arts with a focus in Creative Media

  2013 — 2016

Skills

• Notetaking
• Networking
• Documentaries
• Social Networking
• Adobe Premiere
• Acting
• Microsoft Office
• Producing
• Film
• Assistant Directing
• Film Production
• Social Media
• Team Building
• Social Media Marketing
• Microsoft Excel
• Video Editing
• Premiere
• Directing
• Creative Writing
• Inventory Management
• Stage Management
• Volunteering
• Event Planning
• Video Editor
• Social Media Managment
• Interpersonal Communication
• Music
• Organization Skills
• Editing
• Sound
• Public Speaking
• Microsoft Word
• Research