Emily Drum
Inbound Team Lead, Retail Customer Service
- Role
- Inbound Team Lead, Retail Customer Service at Budget Dumpster
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Emily Drum
Experienced Store Manager with a demonstrated history of working in the retail and customer service industry.
Experience
Inbound Team Lead, Retail Customer Service
Dec 2023 — Present
Oversee a team of 11 • Supervise the Inbound operations • Run daily reports • Quality control • KPIs • Call quality - measure the efficiency and effectiveness of conversations between customer service representatives and customers. High-quality calls are polite, professional, understanding, timely, and effective at solving the problem at hand.
Education
Lorain County Community College
Business Administration and Management, General
2012 — 2016
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