Emily Davis

Product Strategy, Leadership, and Operations

Role: SVP of Operations at Equal Edge U
Location: Akron, OH, US
LinkedIn followers: 500 followers

About Emily Davis

I am a talented Product Leader with a proven track record of success in leading SaaS product portfolios, ensuring customer satisfaction, and aligning with business objectives. With over 15 years of experience in the software industry, I excel at collaborating across functions, understanding user needs, and delivering customer-centric solutions. I have extensive experience in guiding product strategies, roadmaps, and the Software Development Life Cycle (SDLC).I have demonstrated my leadership skills by managing a responsive web and mobile app project for a K-12 visitor management system, which led to significant sales growth and customer retention. I also have a strong background in customer success, having introduced and led a customer success team that bridged support and sales, thereby enhancing customer satisfaction and increasing upsell activity. In addition, through extensive customer interviewing and analysis, I helped launch and develop support strategies for an innovative, consumer-based e-commerce platform website for Ford Motor Company.I am skilled in team-building, mentorship, and process improvement. I hold a Bachelor of Arts and a PMC Level II certification in Business Strategy & Design from the Pragmatic Institute. My passion for product management and customer experience is evident in my successful tenure at Navigate 360, OEConnection, and my entrepreneurial venture, Say Bird Design.

Experience

SVP of Operations
Equal Edge U
Jan 2024 — Present · OH, US
Program management and university partnerships lead; oversee MVP, pilot coordination, implementation timelines, and cross-team execution.

Education

The University of Akron
Bachelor of Arts, Studio Art - Printmaking
2000 — 2006

Skills

Process Improvement
Management
Team Building
Microsoft Office
Sales
Sales Management
Training
Customer Satisfaction
New Business Development
Customer Service
Customer Relationship Management (Crm)
Team Leadership
Coaching
Business-to-Business (B2b)
Business Analysis
Leadership
Account Management
Strategic Planning
Troubleshooting
Retail
Direct Sales
Crm
Call Centers
Business Development
Sales Process

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