Emily Chapman
Head of Product Operations @intelliflo
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WORK HISTORY
Head of Product Operations @intelliflo
London, GB
A strategic leadership role accountable for driving operational efficiency and fostering cross-functional alignment across key areas: customers, partners, people, processes, and the technology and tools we use. This role includes oversight of transformation initiatives, ensuring the successful rollout and adoption of products and features in alignment with our product strategy and roadmap. It also provides strategic direction for our customer education program and customer community platform, enhancing engagement and long-term value.
EDUCATION
St Peter's RC Comprehensive
10 GCSEs - A* - C Grades
University of York
BSc Hons, Biology
Godalming College
A Levels - Biology, Chemistry, Maths and General Studies
SKILLS
ABOUT EMILY CHAPMAN
A driven, customer-focused professional with over 22 years of experience in the Financial Services industry—20 of which have been with intelliflo, delivering SaaS-based technology solutions to Financial Advisory firms.Currently serving as Head of Product Operations and a key member of the product leadership team at intelliflo, I lead initiatives to drive operational efficiency and ensure cross-functional alignment across core business areas: customers, partners, people, processes, and the technology that powers our solutions. My role leverages strong leadership and people management skills to enhance collaboration and streamline operations at scale.Throughout my tenure at intelliflo, I’ve had the privilege of holding several senior roles, including leading the global transformation of customer learning and our online community. I also played a pivotal role in establishing and evolving the Customer Services Division, encompassing Support, Customer Success, Data Migration, Training, and Account Management.I take great pride in contributing to a dynamic, innovative, and customer-centric organization. It has been incredibly rewarding to help shape intelliflo into the UK’s leading technology provider for the financial advice industry. I’m excited for what lies ahead as we continue our mission to broaden access to financial advice.
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