Emily Casto
Sr Vice President Vice President - Customer Experience @The Craneware Group
Signup · Get unlimited contacts
WORK HISTORY
Sr Vice President Vice President - Customer Experience @The Craneware Group
In this current role, I spearhead strategic leadership and management for nine application offerings across multiple business functions, for multiple teams across US and UK - including technical support, implementation, training, solution support, issue resolution, customer lifecycle management, and project management.I facilitate proactive engagement and relationship management with customers throughout their lifecycles.It is me who fosters effective collaboration between Customer Experience Teams, Technical Business Function Groups, and Sales and Marketing Teams. Furthermore, I play a key role in annual company strategy design and implementation through strategic theme delivery.My achievements are as follows:• Completed 100% customer migration from legacy on-premise software to new cloud-based applications allowing the company to streamline its portfolio, reduce operational costs, and hit desired targets for investors.• Led teams through cultural disruption of bringing two disparate organizations together upon Craneware\'s acquisition of Sentry Data Systems with less than 2% voluntary attrition, when the average across both companies was >50%.• Ranked organization to #1 in KLAS - Highest scores consistently received in areas of Customer Support, Customer Training, Customer Implementation and Executive Involvement/Account Management.
EDUCATION
The Ohio State University
BS, Agriculture Communication
SKILLS
ABOUT EMILY CASTO
Hello Everyone!I\'m a proven leader with track record of exceptional team retention, experienced in managing both US and UK teams across technical, professional services, and customer success/account management roles.My demonstrated success in organizational design, Lean methodologies for process improvement, and turning strategy into actionable work are second to none.I have a remarkable background in fostering teamwork to achieve company goals.Employers recognize me for leading teams accountable for consistently delivering outstanding customer experience, resulting in the #1 industry service ranking.I\'m well renowned for navigating executive roles encompassing product implementation, product support, and customer success, beyond account management and sales.Below listed are some of my expertise:• Key Account Management• Team Integration Due to M&A• Lean Methodologies & Process Improvement• Organizational Design & Re-Design• Performance Metrics & Analytics• Product Implementation & Support• Empowering Teams• Customer Success ManagementI am confident that my wide range of knowledge and talents will allow me to contribute to the success of your company.While others take pride in meeting all standards set before them: my passion is for delivering service and leadership that goes beyond organizational expectations. Connect with me today or send me an email at e••••••••@gmail.com if you want to discuss additional details regarding my work experience and the skills I have to offer. I\'m always interested in making new professional acquaintances!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.