Emily Carico

About Emily Carico

With a foundation in project coordination and a growing focus on long-term customer success, I bring a blend of technical understanding, structured thinking, and relationship-building to my role as a Customer Success Manager at Kardex.In this role, I support customers on the Lifecycle Service side of the business—ensuring they continue to get value from their Kardex systems long after implementation. From technical support coordination to performance monitoring and proactive engagement, I work to anticipate needs, resolve challenges, and help customers achieve their evolving goals.My background in project coordination taught me how to manage complexity, communicate clearly, and stay aligned with cross-functional teams—skills I now apply to foster trust, drive retention, and build meaningful, long-term partnerships with our customers.I’m driven by continuous learning and genuinely enjoy helping customers succeed. I’m excited to keep growing in this space and contribute to solutions that make a real impact.

Experience

1. Customer Success Manager

   Kardex

   Jul 2025 — Present · Cincinnati, OH, US

   Customer Success Manager at Kardex | Supporting customers post-implementation to ensure long-term technical success and system optimization. I serve as a strategic partner within our Lifecycle Service team—bridging technical support, customer goals, and ongoing value delivery.

Education

• Lee University

  Master of Arts - MA, Teaching English as a Second or Foreign Language/ESL Language Instructor

  2015 — 2017

• Lee University

  Bachelor's of Science, Discipleship Ministry

  2011 — 2015

• William Mason High School

  Diploma

  2007 — 2011