Emily C Bissessar

Library Assistant Timekeeper @Arlington County Government

Arlington, VA, US

Deliver customer service assistance to patrons in general reference, readers’ advisory, and circulation in person at service desk, by telephone, email, and other virtual environments.• Manage and resolve complaints and issues and proactively assist patrons who may have difficulties navigating Library resources and/or policies.• Assist, instruct, train, and monitor patrons in the use of library resources and specialized equipment including use of the library catalog and other electronic resources. • Provide circulation and account maintenance support such as reference support, collection maintenance reports, answer Library Account Question/s emails.• Aid patrons with basic troubleshooting of common software products, operation systems, browsers and other technologies associated with library services including handheld devices, e-readers, laptops, and tablets.• Maintain and ensure physical access to library collections and sustain strong familiarity with materials and their subject matters.• Exemplify leadership and give guidance to Sub-Library Assistants, Library Pages, and Volunteers.• Assist in maintaining insightful data at service points and during programs.• Participate in planning and developing library displays and programs to ensure successful delivery of meaningful displays & programs with an emphasis on diversity.• Branch Timekeeper: review time-cards to confirm staff’s time is accurately recorded and complete, work with staff to resolve errors like missing hrs. and advise on specific record pay codes to use to report hrs. correctly. • Branch Notary Public: oversee the signing of important documents; verify identities of document signers, witness the signing of documents, and administer oaths.• Ensure a safe atmosphere by enforcing the library\'s policies and procedures with opening and closing of the library building.• Collaborate with system-wide committees and task forces.

Florida Atlantic University

Major: Psychology, Minor: Music

Howard University

Major: Psychology, Minor: Music

Northern Virginia Community College

Major: Music / Business