Emily Burgat
Regional Claims Manager @Farmers Insurance
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WORK HISTORY
Regional Claims Manager @Farmers Insurance
Fort Walton Beach, FL, US
I oversee the nationwide Fire, Theft, Vandalism, and Diminished Value operations.
EDUCATION
University of Oklahoma
Bachelor’s Degree, Business Administration and Management, General
ABOUT EMILY BURGAT
As a Field Claims Manager at Farmers Insurance, I lead teams across 13+ states in Regional Auto Liability, focusing on liability, coverage, estimating, and total loss. I have over 3 years of experience in this role, where I spearheaded the launch of a new quality assurance platform, improved quality outcomes through collaboration and reporting, and optimized team efficiency by forecasting staffing models and volume trends.I also have a strong background in leading teams investigating coverage, liability, fire, theft, and vandalism to meet or exceed company objectives. I tripled the new member count as the Lead of Women’s Inclusion Network and implemented an interview bootcamp that resulted in 55% of attendees obtaining lateral or promotional positions. Additionally, I led the implementation of a companywide claim handling process change to Claim Owner Model, ensuring proper adoption and feedback collection. I am passionate about delivering excellent customer service and driving business growth through innovative solutions and effective leadership.
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