Emily Barrow-Sparkman
Vice President, Strategy & Planning @PRA Group (Nasdaq: PRAA)
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WORK HISTORY
Vice President, Strategy & Planning @PRA Group (Nasdaq: PRAA)
Own enterprise-wide strategic planning for the U.S. and offshore contact center operations, aligning capacity, technology and dialing strategy to business growth and compliance objectives- Lead end-to-end dialing strategy and execution, including hands-on operation of the dialer platforms, optimization of call routing, pacing, and penetration to maximize productivity- Direct contact center technology strategy and roadmap, overseeing platform implementation and optimization- Develop and deliver executive-level reporting and presentations, including business reviews, and C-suite updates- Lead enterprise initiatives from planning through execution, managing risks, stakeholder alignment, and delivery
EDUCATION
Coastal Carolina University
Bachelor of Art, History
Coastal Carolina University
Master's, Business Administration
ABOUT EMILY BARROW-SPARKMAN
As a certified change practitioner with a Master’s in Business Administration and over a decade of experience in customer experience and contact center innovation and strategic planning, I bring a unique blend of operational expertise and forward-thinking strategy to every project. My career has been defined by driving impactful change and delivering results that align with business objectives and improve customer experiences, while managing large teams through big change. With 10 years of experience in contact center environments, I’ve successfully led large operational teams, ensuring efficiency, productivity, and continuous improvement. My ability to oversee end-to-end project management has been crucial in steering both large-scale initiatives and small, agile teams toward their goals, adapting quickly to changes and always prioritizing quality outcomes. Throughout my journey, I have cultivated a deep expertise in project management, leveraging best practices to streamline work processes, enhance cross-functional collaboration, manage risk effectively, and lead teams through change. I am passionate about building cultures of excellence and am dedicated to making meaningful contributions to organizational growth and innovation.
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