Emily Barrett
Senior Research Analyst @SMG - Service Management Group
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WORK HISTORY
Senior Research Analyst @SMG - Service Management Group
Bristol, GB
I conduct statistical analyses using R, SPSS, and Excel to provide data-driven insights for CX, EX, and BX projects. Sitting within the Retail vertical, I have collaborated with numerous international brands, leveraging large, multi-source datasets (survey, financial, staffing) to inform strategic decision-making. As a scripting expert, I design clear and intuitive surveys that optimise respondent experience and ensure high-quality data collection. Additionally, I contribute to social and charity initiatives within the organisation.
EDUCATION
University of Bristol
MSc
Loughborough University
BSc
SKILLS
ABOUT EMILY BARRETT
Mixed-methods researcher with 6+ years of experience and a real interest in understanding…
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