Emily Ayers
Capacity Management Lead at Valtech (formerly Union) | Resource Management Certified Professional (RMCP)
- Role
- Capacity Management Lead, Americas at Valtech
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Emily Ayers
Senior operations and resource management leader with deep experience supporting…
Experience
Capacity Management Lead, Americas
Nov 2023 — Present · Charlotte, NC, US
Lead Capacity Management and Creative Operations for the Agency Service Line, spanning Product & Service Design, Performance Marketing, Data & Analytics, Innovative Technology, and Production Studio practices, optimizing resources and driving strategic improvements.Direct staffing and allocation for 200+ team members including Designers, Strategists, Copywriters, Developers, and Analysts, ensuring teams are fully aligned to client priorities and project goals.Partner with executive leadership, discipline leads, and sales teams to match talent availability with demand, improving project delivery and campaign execution.Monitor utilization, forecasting, and staffing KPIs to provide senior leadership with actionable insights for pipeline planning, bench management, and workforce optimization.Streamline resource allocation across multiple business units and complex, multi-disciplinary projects.Collaborate with Talent Acquisition and HR to address hiring, onboarding, and training needs based on workforce trends and projected demand.Drive process improvements within the capacity management function, implementing solutions that enhance efficiency, team alignment, and operational effectiveness.Manage integration of North and Latin American teams, fostering cross-regional collaboration and strengthening service delivery
Education
North Carolina State University
Business Administration, Marketing, Sociology
2007 — 2011
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