Emily Andrejic

Customer Support Agent @Skyltmax

Catania, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2019 — Present

Customer Support Agent @Skyltmax

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IT

As Customer Support Agent for the Italian market at Cartellimax.com I was responsible for assisting Italian-speaking customers with inquiries, product support, and troubleshooting. This includes managing communication via email, phone, or chat, addressing concerns related to orders, deliveries, and returns, and providing guidance on using the company’s products or services. Ensures a positive customer experience by offering timely and efficient solutions in Italian, while also collaborating with other teams to resolve complex issues. Strong communication skills, product knowledge, also being part of a big team and speaking other languages could when needed give the opportunity to support the nordic & Spanish markets as well.

EDUCATION

2008 — 2009

Gilda international beautyschool

Cidesco examination

2011 — 2013

Handelsakademin

Bachelor's degree

ABOUT EMILY ANDREJIC

With over 15 years of experience in luxury retail, hospitality, event management, and entrepreneurship, I specialize in delivering outstanding customer service and operational excellence. From coaching teams at Estée Lauder to overseeing villa operations and founding a wedding planning company, I have a proven track record of delivering exceptional service and unforgettable experiences. Known for being down-to-earth, a good listener, and leading by example, I uphold high work ethics and am deeply trustworthy. Focused on innovation and quality, I am ready to bring my experience and expertise to the next stage of my career.

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Emily Andrejic — Customer Support Agent at Skyltmax in Catania, IT | Unifers