Emily O.

WORK HISTORY

EDUCATION

ABOUT EMILY O.

With 3 years of experience in Fintech, 5 years in Customer Service, and 2 years in Education, I have developed a diverse skill set that encompasses technical expertise, operational efficiency, and exceptional communication skills.At Klarna, I was bridging the gap between technical domains and operational customer service by combining analytical tools and skills, and process and product knowledge, to resolve queries and drive improvement opportunities. I provide valuable insights to product teams and offload engineering teams.In other previous roles at Klarna, I successfully standardized, automated, and outsourced customer service processes, resulting in significant cost savings and improved efficiency and collaborated with stakeholders company-wide to optimize processes and routines for an exceptional customer experience.In addition to my professional experience, I hold a first-class BA degree in German and Linguistics from the University of Southampton and have native proficiency in English and fluent German. I am highly organized, have a strong eye for detail and am natural curious: I love getting into the details of a process and understanding its mechanics. I am always eager to learn new skills and explore new opportunities to expand my knowledge and experience. I believe in the importance of truly enjoying your work and fostering positive workplace relationships, as they contribute to my own sense of fulfilment, as well as the overall success of the company. I am confident that my skills, experience, and passion make me an asset to any organisation in the fintech industry. Let\'s connect and explore potential opportunities together!