Emilio R.
Director of Customer Success | SaaS | Driving NRR, Retention & Expansion | Building High-Performing CS Teams | Enterprise Customer Strategy
- Role
- Sr Manager of Customer Success at Taggstar, By Syndigo
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Emilio R.
Customer Success executive with 15+ years of global leadership experience building and scaling CS organizations across SaaS, AI, and enterprise technology companies. I specialize in transforming Customer Success into a strategic growth engine by aligning lifecycle strategy, customer engagement, and cross-functional collaboration with revenue outcomes. Throughout my career, I have led high-performing teams managing multimillion-dollar portfolios while improving adoption, retention, and expansion across enterprise customers. Key areas of impact include: • Building and scaling Customer Success teams across global markets• Designing customer lifecycle frameworks that accelerate time-to-value• Driving Net Revenue Retention through adoption and expansion strategies• Creating Voice-of-Customer programs that influence product and go-to-market strategy• Partnering with Sales, Product, and Marketing to translate customer insights into business growthI am passionate about building Customer Success organizations that are not simply support functions — but strategic drivers of growth, retention, and customer advocacy.
Experience
Sr Manager of Customer Success
Oct 2025 — Present · Miami, FL, US
Taggstar is a leading global provider of Social Proof Messaging technology for e-commerce. The company\'s core function is to help businesses around the world improve their ROI by significantly increasing Conversion Rates.It achieves this by- Harnessing Social Proof: Leveraging real-time data to display dynamic messages to create confidence, and trust in shoppers- Driving Measurable Results: The platform is engineered to deliver a strong, measurable uplift in transactions, providing clients with a positive and rapid ROI on their digital investment.
Education
University of California, Berkeley
Diploma, Project Management
2007 — 2008
Universidad Politécnica de Madrid
Master of Engineering (M.Eng.), Industrial Engineering
1998 — 2005
Skills
- Marketing Strategy
- Social Media
- Spanish
- Strategic Planning
- Marketing Communications
- Team Management
- Marketing
- Sales
- Strategy
- Negotiation
- Customer Relations
- New Business Development
- Business Development
- Business Strategy
- Management
- Social Media Marketing
- Leadership
- Team Leadership
- Customer Retention
- Account Management
- Customer Service
- Sales Management
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