Emilio Perna
Sales & Customer Operations Manager Italy @爱立信
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WORK HISTORY
Sales & Customer Operations Manager Italy @爱立信
IT
Executive leader across Sales, Pre‑Sales, and Delivery for Networks Solution, Professional & Managed Services. End‑to‑end ownership of national Field Services Outsourcing and key accounts, with responsibility for revenue, profitability, SLA/SLO, EHS, and customer success.• Revenue ownership across operators, NH/TowerCos, and enterprise/mission‑critical; upsell/cross‑sell across 5G, OSS/BSS, and services portfolios.• Delivery governance: COO for national Field Services Outsourcing (~350 FTE) with SLA/SLO, safety (EHS), quality, and profitability ownership.• Operational excellence: Automation- and data‑driven governance (AI/tools) to accelerate time‑to‑value and efficiency.• Key clients: Open Fiber, PTI, Rai Way, Retelit, Ministries of Interior/Defense, Leonardo, ASPI, Terna, INWIT, Cellnex.
SKILLS
ABOUT EMILIO PERNA
With extensive experience across Telco, IT, and Critical Infrastructure, I have built my…
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