Emilio Elliott

About Emilio Elliott

I believe that you cannot improve a process until you have invested in the people running…

Experience

1. Donor Center Director

   Octapharma Plasma, Inc.

   Sep 2019 — Present · Midfield, AL, US

   I was recruited by a company that collects plasma used to create life-saving medicines to oversee the daily operations of an underperforming donation center with 24 employees. During my tenure, I have placed significant focus on continually improving production, quality, finance, HR, and IT operations and complying with FDA, OSHA, CLIA, GMP, and other regulatory requirements. Our annual goals include increasing donation volume by 10% YoY, decreasing annual operating costs by 5%, achieving a 100% accuracy rate across product shipments and sample submissions, and maintaining a 4.2 customer satisfaction score, By leading our team to aggressively pursue its productivity targets, we have boosted donation volume by 8 YoY (80% of goal) while reducing yearly operating expenses by 5%(95% of goal) and achieving a 100% shipment and submission accuracy rate (100% of goal). I am also credited with enhancing customer satisfaction scores from 2.7 to 4.1 (110% of goal) by rapidly resolving escalated issues and ensuring exceptional service delivery, increasing employee retention from 21% to 70%(100% of goal) by fostering an environment that values individual accountability and the collective pursuit of shared goals, and improving compliance with Last, but certainly not least, I spearhead candidate assessment and selection to ensure our ongoing acquisition of top talent, as well as new hire training to elevate individual and team goal attainment.