Emilio Dibenedetto

About Emilio Dibenedetto

d••••••••@gmail.com 84••••••31Product Specialist with 10+ years of experience across SaaS, mobile applications, and cloud-based management solutions, combining product ownership, business analysis, and data-driven decision-making. I’m passionate about understanding how products perform in the real world and using insights to improve customer outcomes, operational efficiency, and strategic product direction.In my current role, I investigate and resolve technical issues, monitor product performance against SLOs, analyze adoption trends, and build dashboards that help teams make informed decisions. I collaborate closely with Product Managers, Engineering, and Customer Success to strengthen our Product Operating Model and ensure we deliver measurable value.My background spans the full product lifecycle — discovery, ideation, prototyping, user testing, delivery, and field support — giving me a holistic view of how customer needs translate into successful product experiences. I bring an analytical mindset, a strong grasp of SQL and BI tools, and a deep curiosity about user behavior and product performance.I’m now focused on growing into a Product Analyst role, where I can apply my technical skills, product intuition, and data storytelling to help teams understand what drives engagement, retention, and long-term customer value.TECHNICAL SKILLS• Business Intelligence: Power BI, Tableau• Customer Engagement: Pendo Product Cloud• User-interface interactive prototyping: Adobe (XD) Experience Design• Tools: Slack, Mural, Miro, Salesforce, JIRA, Trello, GitLab, Confluence, Zendesk, Visio, WordPress• Protocols: REST APIs, SNMP, FTP, Telnet• Languages: Microsoft SQL, Python, MATLAB, LabVIEW, and Minitab & Companion applications• Video editing: Camtasia

Experience

1. Product Specialist

   Wi-Tronix

   Mar 2022 — Present

   Led the adoption of Power BI for product and business monitoring solutions, enhancing data visibility.• Championed the integration of Power BI into our customer-facing portal for improved reporting. • Analyzed product and customer data to identify trends and opportunities for revenue growth. • Built dashboards and reports that supported decision-making processes across teams. • Collaborated with Product Managers, Engineering, and Customer Success to align on project priorities.

Education

• Illinois Institute of Technology

  Master of Engineering - MEng, Electrical, Electronics and Communications Engineering

• University of Illinois Urbana-Champaign

  Bachelor’s Degree, Electrical, Electronics and Communications Engineering