Emilee Davis

Member Service Representative @Altra Federal Credit Union

US

As a Member Service Representative I at Altra Federal Credit Union, I provide exceptional frontline service to members by assisting with financial transactions, promoting digital banking tools, and supporting overall member satisfaction. I play a key role in ensuring operational accuracy, compliance with financial regulations, and the delivery of secure, efficient services.Key Responsibilities: • Process deposits, withdrawals, loan payments, and other teller transactions with accuracy and efficiency. • Promote and assist members with Altra’s digital services including online banking, mobile apps, eStatements, and direct deposit. • Educate members on credit union products and services that best meet their financial needs. • Ensure compliance with financial policies, procedures, and security measures to protect member information and funds. • Collaborate with team members to improve branch operations and deliver a consistent member experience. • Maintain up-to-date knowledge of credit union policies, regulatory requirements, and financial product offerings.Skills Applied:Customer Service | Cash Handling | Digital Banking | Financial Compliance | Team Collaboration | Attention to Detail