Emil G.

People Practices Administrator (the Sphere) @Madison Square Garden Entertainment Corp.

Las Vegas, NV, US

Manage a wide spectrum of employee issues using my creative and empathetic communication abilities (both verbal and written), in a fast-paced, high-volume customer facing environment to help onboard,develop, and retain talent at MSG Entertainment-Consult and educate employees to perform essential functions using company-wide software apps including WorkForce and Workvivo-Using tools Oracle and Workforce, collaborate with department managers on Time & Attendance, including tracking employee points and disciplines, scheduling staff, and the payroll process-Attend events pre-shift huddles to meet with leadership and their teams from internal departments, including F&B, F&M, and Guest Services, to communicate policy updates and answer questions-Troubleshoot various employee concerns, and if needed escalate to other teams, such as Employee Relations-Support our Learning & Development team in the onboarding process of new hires by assisting with account setup and app navigation in company used software, and by answering various questions-Coordinate new hire onboarding by verifying and adding I-9 document info in EMPForce, uploading work cards in Oracle, and providing work card applications, all to ensure compliance with state regulations-Resolve a wide range of employee issues generated and/or submitted as tickets in TechSpot, or initiated via walk-ins-Above all, provide top-notch employee and guest relations services by making eye contact, actively listening, and showing empathy, to ensure every person is seen, heard, and valued at MSG.

California State University, Northridge

Master of Science (M.S.)

California State University-Northridge

Bachelor of Arts (B.A.)