Emefa Akator

Complaints Officer @Funding Circle UK

GB

Manage and resolve customer complaints with a focus on fairness, transparency, and FCA compliance ensuring 95% resolution.Conduct thorough investigations by reviewing account history, liaising with internal teams, and analysing evidence.Perform 100% quality assurance checks on complaint handling to ensure accuracy, consistency, and adherence to regulatory standards.Identify and escalate process improvements to enhance efficiency by 96% and prevent future issues.Conduct root cause analysis on recurring issues, implementing corrective actions that reduce repeat complaints by 20%