Eileen Dippolito

About Eileen Dippolito

Customer-centric marketing and communications leader with extensive experience fostering customer relationships and promoting products and services. I am passionate about what I do because I serve as a brand ambassador and customer advocate, orchestrating all aspects of engagement, enhancing the customer experience and creating marketing campaigns that increase awareness and position companies for incremental growth and long-term success. I have a track record of building best-in-class, global customer advocacy programs, advisory boards, product champion user groups and influencer communities. I have a talent for building collaborative relationships across departments including Customer Success, Sales, Product Marketing and Demand Generation to execute campaigns that drive consideration, deliver value and improve satisfaction and loyalty. From strategy and content to process and metrics, I develop and manage communications to better engage with key stakeholders, external and internal, and influence relationships that strengthen loyalty through shared experiences and storytelling. I am at my best and most productive when taking on new challenges, gathering insights and experimenting with new ways to approach problem-solving creating a fun, fast-paced work environment as both a leader and individual contributor.My key areas of expertise include communications and storytelling, strategic planning and execution, customer engagement, cultural competency, omni-channel content marketing, event management, program development, key performance indicators/metrics, team building and leadership. Strengths: Maximizer, Achiever, Positivity, StrategicContact: e••••••••@gmail.com

Experience

1. Head of Global Customer Advocacy

   Smart Communications.

   Dec 2025 — Present · FL, US

   Smart Communications is a recognized industry leader in Customer Communications Management (CCM) and the only provider of a customer conversations management platform. Built from the cloud up, the company helps enterprises deliver engaging, compliant conversations across the entire customer lifecycle – and at scale – simplifying processes and improving operations to empower customers to succeed in today’s digital-focused world. I\'ll be working with the GTM teams in creating new ways to engage our customers from onboarding through renewal, gathering their feedback and insights, and amplifying their voice as they transform their organizations.

Education

• University of Florida

  Bachelor of Science - BS, Journalism & Communications

Skills

• Customer Advocacy
• Public Relations
• Lead Generation
• Interviewing Skills
• Sales Enablement
• Analyst Relations
• Enterprise Software
• Go-to-Market Strategy
• Team Management
• Saas
• Marketing Management
• Email Marketing
• Content Marketing
• Business Alliances
• Cloud Computing
• Marketing Communications
• Customer Reference
• Competitive Analysis
• Multi-Channel Marketing
• Demand Generation
• Video Production
• Marketing
• Strategic Partnerships
• Content Strategy
• Program Management