Eric M. Covington
Proven history of success in regulating administrative tasks and outperforming client service goals while collaborating with cross-functional teams for operational and service excellence.
- Role
- Contact Representative at Social Security Administration
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Eric M. Covington
Hi, I am Eric M. Covington! I am known for overseeing office operations with exceptional…
Experience
Contact Representative
Social Security Administration
Sep 2019 — Present · Baltimore, MD, US
I assumed the role of Contact Representative in 2019. Here, I am responsible for analyzing caller requirements after conducting interviews through phone calls. I am accountable for educating necessary information to clients regarding SSA laws, rules/regulations, and Medicare Insurance Programs for driving customer experience goals.Played essential role in efficiently administering various claims while meticulously utilizing automation tools to accurately access and update data to meet performance goals
Education
North Carolina Central University
Bachelor's Degree, English and Mass Communications
2006 — 2011
East Mecklenburg High School
High School, College Prepatory
2002 — 2006
Skills
- Leadership
- Social Media
- Data Entry
- Social Networking
- Time Management
- Cashiering
- Public Speaking
- Team Building
- Strategic Planning
- Powerpoint
- Microsoft Excel
- Fundraising
- Research
- Event Planning
- Microsoft Word
- Student Affairs
- Customer Service
- Customer Satisfaction
- Training
- Microsoft Office
- Sales
- Higher Education
- Community Outreach
- Outlook
- Teamwork
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