John Belfi

About John Belfi

I am a dedicated technology professional with a passion for technical operations, system design, and support for users. I place high value on maintaining quality and readiness for user experiences. I provide organizations with business continuity, quality control and technical management. Career Highlights- Maintain and support high value digital enablement experiences for professionals in the office and presentation/meeting spaces- Worked directly with venue clients to develop and deliver event technology experiences for their audience (personally delivered 450k+ in revenue across multiple venues)- Operated audiovisual & IT tech for multiple conferences and meetings for specialized clients.

Experience

1. Technical Support Specialist

   EY

   Dec 2025 — Present · Charlotte, NC, US

   Providing support to all customers within a coverage location(s): who may be working on-site, at a client engagement or off-siteTroubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.ServiceNow ticket management; prioritizing tickets and awareness of SLAsSupporting Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal processPrinter supportEvent and Meeting Support (may occur on-site or off-site)Occasional travel may be required to support other EY locations, client engagement sites, or off-site eventsProvide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)VIP/White Glove supportMicrosoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controlsAdditional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment

Education

• Cuthbertson High School

  High School Diploma, General Studies

  2014 — 2017

• Appalachian State University

  Bachelor of Science - BS, Major: Electronic Media Broadcasting | Minor: Digital Media

  2017 — 2022

• Central Piedmont Community College

  Associate of Arts - AA, General Studies

  2018 — 2020