Embry Hood

WORK HISTORY

EDUCATION

ABOUT EMBRY HOOD

IT Administrator with a track record of system uptime and compassion for customer satisfaction. Currently seeking an IT Administrator position for a small to mid-size company in the Tulsa area to ensure that users are productive and the entire corporate IT infrastructure runs smoothly with security as a top priority. I am comfortable in an office or manufacturing environment. My wealth of experience in IT and IT related services allows me to be involved all aspects of the businesses IT infrastructure. I understand the needs of end users and want to make their IT experience a great one. While I understand the needs of the end user, I also understand that management has a responsibility to keep the system secure. I work closely with management to make certain the resources needed by end users are available to them, but meet the requirements of standard security practices handed down by the corporate security team. I am a detailed oriented IT professional delivering exceptional customer satisfaction and service delivery. I communicate well with my peers, managers and end users in the U.S. and internationally. My goal is to help every user be productive and worry free and to help the team I work with be successful. I maintained a 100% CSAT rating during my career. In the past when sites I supported were no longer in my area of responsibility they still came to me because they knew I would continue help resolve their issues when their current support team wasn\'t providing the support they needed. There were also many users in India and China that I would meet with after hours to resolve their software or server access issues. Monitoring the IT environment is key to keeping a business running these days. Implementing systems that report issues within a datacenters is important so problems can be addressed before they cause an outage. I have implemented server monitoring using Dell Open Manage Server Administration (OMSA) to warn of any server events that could lead to potential sever outages. This lead to a 99.99% server uptime. Some of my strongest qualities are: • System Management - 99.99% uptime • MS Office Suite support • Domain/Infrastructure Management • Network/Environment monitoring • 24/7 support as needed • Continuous improvement • IT procedure development & management • Adept end user management - 100% CSAT • Assess and mitigate IT risks • Internationally skilled (China/India) Email: e••••••••@gmail.com Phone: 91••••••71