Emanuel Krantz

Senior Director, Customer Experience & Innovation @Publicis Sapient

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2022 — Present

Senior Director, Customer Experience & Innovation @Publicis Sapient

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Shape and lead cross-functional initiatives to define the strategy, proposition, and customer experience vision for digital products, services, experiences, and ventures for clients in Consumer Products, Retail & Hospitality industry verticals. Provide ongoing steering and advisory to downstream design, build, and transformation initiatives to ensure adherence to customer needs, business objectives, and market differentiators. Line manage 5 other members of the UK CX & Innovation team, from Senior Associate to Director level.

EDUCATION

1993 — 2006

Germantown Friends School

Philadelphia

2006 — 2010

Bard College

BA, Chemistry

2008 — 2009

University of Pennsylvania

Laboratory for Research on the Structure of Matter (LRSM)

SKILLS

ManagementPackaging DesignService DesignProject DesignBrand ArchitectureConsultingBusiness DevelopmentBrand StrategyProduct DesignConsumer InsightIdeas DevelopmentBusiness TransformationInnovation ConsultingCustomer InsightCreative StrategyDesign StrategyTeam LeadershipManagement ConsultingNamingStrategyBranding & IdentityBusiness DesignInnovation StrategyTeam MotivationProposition DesignCopywritingSolution ArchitectureClient RelationsCommercial StrategyLeadershipBusiness StrategyCreative DirectionQualitative ResearchConcept DevelopmentClient ServicesArticulationInspirationExperience DesignDesign Thinking

ABOUT EMANUEL KRANTZ

London-based American consultant, creative and thought-leader partnering with senior…

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Emanuel Krantz — Senior Director, Customer Experience & Innovation at Publicis Sapient in London, GB | Unifers