Emanuele Marco Scaglione
Incident Management Specialist @Nexi Group
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WORK HISTORY
Incident Management Specialist @Nexi Group
Milan, IT
Monitoring of services provided by NEXI and the national and international authorization systemCustomer support in the event of anomalies or incidentsChecks for potential fraudulent activity on credit/debit cardsInvolvement of application and system specialists in problem resolutionOpening and managing War Rooms to manage the most serious incidents until they are resolvedManagement of internal and external communications through appropriate channels in the event of an incidentContribution to restoring service functionalityProduction and management of information required for drafting incident reportsContribution to updating operational notes for managing monitored alarmsReporting of issues encountered to management and managersContacts with stakeholders (national and foreign banks, international circuits, application centers)Best Practices: ITIL V4 Foundation Certificate in IT Service Management Best Practices: ITIL V4 Managing Professional – Create, Deliver and Support
EDUCATION
Luiss Guido Carli University
International Relations, Political Sciences
Università degli Studi di Palermo
International Development and Cooperation, Economics
Luiss Guido Carli University
Postgraduate in Institutional Relations, Lobbying and Corporate Communication, Political Sciences
ABOUT EMANUELE MARCO SCAGLIONE
I deal with the management of incidents in the field of cards and electronic payments. I’m the first level point between customers and Company. Experience in managing customer needs with excellent communication and problem solving skills. Able to work in a team with flexibility and proactivity.
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