Emanuela Yeboah

Transactional & Iva Specialist Customer Service Representative @Blue Arrow

Coventry, GB

Handled customer inquiries and complaints promptly, ensuring high satisfaction levels.• Processed refunds and financial transactions in coordination with the finance department.• Delegated tasks to relevant teams, ensuring timely resolutions and follow-ups.• Reported error files to senior management, identifying issues and suggesting improvements.• Maintained accurate records and upheld company policies to safeguard sensitive information.• Consistently achieved performance targets, including response times and first-call resolution.• Strengthened communication, multitasking, and problem-solving skills to manage high call volumes effectively.

De Montfort University

Bachelor of Applied Science - BASc

PRESIDENT KENNEDY SCHOOL

GCSE’s

PRESIDENT KENNEDY SCHOOL

A levels

BrainStation

Digital Marketing