Emanuel Garza
Service Desk Analyst @ Harris | Oakmark
- Role
- Service Desk at Harris | Oakmark
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Emanuel Garza
Hi, I’m Emanuel Garza (he/him). I recently graduated from Elmhurst University with a B.S.…
Experience
Service Desk
May 2024 — Present · Chicago, IL, US
Being apart of the Service Desk Team delivering user technology support including:• IT support for ~200 end users, ensuring compliance with security policies during onboarding/offboarding processes, including identity provisioning, MFA setup, and access rights management.• Investigated and resolved incidents related to account access, VPN connectivity, and Office 365 security settings, documenting root causes and preventive measures in ServiceNow.• Created and maintained internal knowledge base articles to improve incident response times and promote consistent policy enforcement.• Coordinated with security teams to identify and remediate endpoint vulnerabilities, ensuring systems remained compliant with corporate standards.
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