Eman Abbas

About Eman Abbas

Mission: Connecting people to opportunities, encouraging mutual learning and building a better future together. A Chinese saying goes:\"If you want happiness for an hour, take a nap. If you want happiness for a day, go fishing. If you want happiness for a year, inherit a fortune. If you want happiness for a lifetime, help somebody.\" Presently, I am working as a Business and Employment Specialist II, and I have first-hand experience of exploratory, career, training, and business service duties. In addition, I have had the opportunity to create activities that engage, support, and meet customers\' needs, while providing job search assistance and helping customers prepare for the next step and stay motivated. I am a result-driven person with a passion for helping customers realize their goals and meet their employment needs. I would love to see all our customers back on their jobs and doing great. I look forward to growing and gaining new skills during my journey. I have experience connecting customers to community resources. I appreciate feedback from both my manager and colleagues and am always seeking opportunities to improve myself and contribute to my team\'s success. As a fluently bilingual English speaker, I understand the challenges that non-native and native speakers encounter when they require services from organizations. Moreover, my intercultural experience and interpersonal communication skills have adequately equipped me to assist these customers with my enthusiastic attitude.

Experience

1. Outreach Specialist

   Oregon Employment Department

   Oct 2023 — Present

   Conduct a high volume of telephone outreach and respond to diverse customers who have filed for unemployment insurance benefits.* Analyze claims to determine eligibility for unemployment insurance benefits, applyingrelevant statutes, rules, and regulations to determine the need for further investigation anddocumentation.*Conduct outreach to other state agencies, community organizations, and employers toprovide information about unemployment insurance eligibility and availability.*Assist in creating and distributing posters explaining UI services and materials forevents where the department will be present for in-person outreach.* Organize and host seminars with organizations to provide a variety of information toindividuals seeking UI services.

Education

• SE WORKS

  Bank Work Certificate, Bank

  2016 — 2016

• University of kuwait

  Bachelor's degree, Computet sceince

  1993 — 1997

• Portland, Oregon

  NCRC CERTIFICATE, Knowledge

  2015 — 2015