Emad Islam
Modern Workplace Manager - Group IT Technical Operations @The Go-Ahead Group
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WORK HISTORY
Modern Workplace Manager - Group IT Technical Operations @The Go-Ahead Group
Platform Management: Administer, configure, and optimise core Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and the Power Platform.• Security & Governance: Implement and uphold M365 security frameworks, identity management, compliance standards, and governance controls to safeguard corporate data.• Automation & Innovation: Leverage M365 tools—such as Power Automate, Power Apps, and Copilot—to streamline processes and drive digital transformation across the business.• Collaboration & Adoption: Partner with departments to improve ways of working, support change management, deliver training, and promote best‑practice collaboration.• Support & Continuous Improvement: Provide expert-level operational support, troubleshoot complex issues, and continuously refine the M365 platform based on user needs and emerging capabilities.• Establishand maintain key stakeholder relationships for requirements on new and existing projects. • Responsible for the development and progression of the M365 tenancy.• Develop and maintain documentation, policies and procedures for the M365 platform, aligning with business and IT strategy. • Plan and allocate team resources effectively, whilst balancing operational support, project delivery and improvement initiatives.
EDUCATION
Northumbria University
BSc (Hons), IT Management for Business (ITMB)
St Mary's Catholic School
GCSEs, A Levels
ABOUT EMAD ISLAM
Modern Workplace Manager at The Go-Ahead Group
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