Emad Hamdy
Senior Cloud Support Engineer @Snowflake
Signup · Get unlimited contacts
WORK HISTORY
Senior Cloud Support Engineer @Snowflake
Toronto, ON, CA
Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phoneAdhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectationsDemonstrate good problem-solving skills and be process-orientedUtilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues Document known solutions to the internal and external knowledge baseReport well-documented bugs and feature requests arising from customer-submitted requestsPartner with engineering teams in prioritizing and resolving customer requestsParticipate in a variety of Support initiativesProvide support coverage during holidays and weekends based on business needs
EDUCATION
Faculty of Electronic Engineering, Menoufia University
Bachelor of Science (BSc), Electrical, Electronics and Communications Engineering
Canadian College of Technology and Business (CCTB)
Diploma of Education, Artificial Intelligence
ABOUT EMAD HAMDY
At Accerta, my expertise in data engineering and analytics has been instrumental in transforming complex datasets into actionable business intelligence. This role has honed my ability to collaborate effectively with cross-functional teams, ensuring accurate and strategic data solutions that enhance decision-making across the organization. My technical proficiency and commitment to quality assurance have been pivotal in supervising and mentoring a development team towards achieving our business objectives.With a deep understanding of data warehousing, ETL processes, and analytics, I am passionate about leveraging this knowledge to implement cutting-edge data systems. My experience at Accerta has allowed me to contribute significantly to the integration and optimization of business information systems, leading to substantial process enhancements. My ongoing education in Artificial Intelligence aligns with my mission to remain at the forefront of technological advancements, ensuring that the solutions I deliver are not only robust but also future-proof.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.