Ema Tonge

Head of New Business @Weightmans

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Head of New Business @Weightmans

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Liverpool, GB

SKILLS

Leadership DevelopmentEmployee EngagementManagementTeam BuildingOperational ExcellenceCoachingLeadershipContact CentersCustomer EngagementCustomer RetentionValue SellingStakeholder ManagementChange ManagementTeam LeadershipProcess ImprovementEnergyCustomer ServiceSales ManagementPerformance ManagementRecruitingSalesStrategyPlanningCustomer SatisfactionTeam MotivationBusiness AnalysisMentoringCustomerStakeholder EngagementBusiness Process ImprovementCustomer ExperienceTeam ManagementBusiness StrategyCoaching & Mentoring

ABOUT EMA TONGE

A strong and creative leader with a passion for growth and service excellence A wealth of leadership experience gained in Retail, Financial Services and the Energy & HVAC Industry at a variety of customer journey points from Sales through to Debt Recovery. An effective negotiator and communicator with the ability to build and influence effective working relationships at all levels. I have a proven track record of delivering results in a fast paced and challenging environment. Competitive, highly organised and calm under pressure. A motivational coach with strong interpersonal skills and hands on approach to shape and deliver team, department and business goals, providing direction, leadership and support, managing the performance and capability of teams to perform at their highest ability, creating an environment of engagement, continuous improvement and a high performance culture.

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Ema Tonge — Head of New Business at Weightmans in Liverpool, GB | Unifers