Elzia Burch
Innovating on the ServiceNOW Platform
- Role
- Servicenow Administrator at SLAC National Accelerator Laboratory
- Location
- Hayward, CA, US
- LinkedIn followers
- 500 followers
About Elzia Burch
Analytical Application Support engineer adept at resolving complex software challenges. Critical thinker who addresses customer support issues quickly and consistently exceeds performance standards.Specialties: logical thinking and troubleshooting within Windows platforms. Knowledgeable in SQL server 2003 and 2008. Quick understanding of XML logging and troubleshooting within application sources.
Experience
Servicenow Administrator
SLAC National Accelerator Laboratory
Jan 2022 — Present · Palo Alto, CA, US
Skills
- Cisco Ios
- Voip
- Software Installation
- Windows Server 2003
- Technical Support
- Software Documentation
- Active Directory
- Xp
- Disaster Recovery
- Windows Server
- Hardware
- Troubleshooting
- Cisco Technologies
- Broadband
- Computer Hardware
- Windows 7
- Windows Xp Professional
- Help Desk Support
- Customer Service
- Mysql
- Cloud Computing
- Cisco Devices
- Servers
- Network Administration
- Windows
- System Administration
- Solution Focused
- Infogenesis
- Team Leadership
- Integration
- Vendor Management
- Crystal Reports
- Windows Xp
- Networking
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