Elyse Bustamamte
Client Service Coordinator | Customer Success Manager | Customer Experience | Parts Coordinator & Dispatch
- Role
- Client Service and Parts Coordinator - Customer Experience at Tomra Food
- Location
- Visalia, CA, US
- LinkedIn followers
- 500 followers
About Elyse Bustamamte
Client Service Coordinator | Customer Success Manager | Customer Experience | Parts & …
Experience
Client Service and Parts Coordinator - Customer Experience
Feb 2019 — Present · US
Over 25 years of experience in Customer Service, Sales, Data Management and 16 years specializing in Regulatory Affairs, Licensing, and Compliance. I serve as a key liaison between customers and internal teams, ensuring smooth coordination across supply chain, purchasing, technical support, and finance. Core Responsibilities & Expertise• Respond to customer inquiries for parts, orders, lead times, and special requests. • Provide quotes. Process orders, RMAs, and coordinate logistics to ensure on-time delivery.• Manage back-ordered spare parts to minimize customer impact.• Forecast, schedule, and dispatch Field Service Engineers for planned/unplanned maintenance and contractual needs.• Manage contracts entitlements, service agreements• Work order closures within ERP systems (IFS, Dynamics)• Coordinate special projects, installations, modernizations, and upgrades.• Partner with key enterprise accounts to drive long-term success and satisfaction.Key Achievements• Played a key role in driving sales for numerous modernization projects and contracts.• Gained advanced product knowledge for TOMRA Fresh equipment through successful completion of TOMRA Technical Training• Coordinated special projects and installation scheduling, including modernizations and upgrade planning•Developed training modules, successfully trained TOMRA colleagues across North America, Latin America, and Europe•2025 Strategic Objective Project Team to establish customer communication and escalation protocols, creating an internal communication matrix• Co-lead the TOMRA North & Latin Americas Women’s ERG (2023–present). DEI Culture Ambassador• TOMRA Strategy Ambassador Program – Lead the Resource Revolution (2023)• Completed the TOMRA Women in Leadership Program• 2022 Employee of the Year for TOMRA Fresh Food for Customer Service•Superpower User for the Microsoft Dynamics 365 CRM launch in New Zealand and North America, assisting with process improvements and system development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.