Elvis Vite
System Adminitrative Engineer
- Role
- Technical Lead Help Desk Engineer at Ipsoft
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Elvis Vite
To grow in a competitive environment giving the best of my abilities as a professional…
Experience
Technical Lead Help Desk Engineer
Sep 2016 — Present · New York, NY, US
Provide support for end-users in Windows XP, Windows 7 Windows 8 & Windows 10 in domain environments-Work with the Team to address quality issues and improve performance-Use the ServiceNow/SM9 ticketing system to capture data and generate reports-Handle calls for escalated issues-Provide direction to staff members regarding operational issues-Work with the Knowledge Management Team to provide up-to-date procedures and knowledge for personnel and operations of the Service Desk-Handle and resolve end-user issues via telephone, incoming tickets and onsite support within SLA-Responsibilities include Active Directory administration, mobile phone/tablet support, and proprietary software support-Support VPN connectivity and utilize remote tools to facilitate efficient resolution of issues-Perform network troubleshooting to Isolate and diagnose common network problems- Modify and troubleshoot group policy, SMTP and login scripts- Properly document all issues in tickets and update knowledge base articles for other engineers-Troubleshoot Microsoft Office related issues-Configuring Office 365 Exchange Online email accounts in the Outlook clients 2010, 2013 and 2016-Mobile network troubleshooting Mobile Iron device management applications and Verizon website-Assist in the Migration of users mailboxes from Exchange to Office 365 to a hybrid deployment-Created and managed Mailboxes, Distribution Lists, and Public Folders.
Education
Pontificia Universidad Católica Madre y Maestra
Engineer's degree, Telecommunications Engineering
2003 — 2010
Softmatica
CCNA, Network and System Administration/Administrator
2012 — 2013
Colegio Dominicano
Pre-Escolar, Pre-Escolar
1986 — 1988
Colegio Duarte
Mathematics and Computer Science
1988 — 2000
Skills
- Html
- Printers
- Visual Basic
- Cisco Routers
- Tcp/Ip
- Remote Desktop
- Zoiper
- Routers
- Wifi
- Vpn
- Php
- Teamviewer
- C++
- Internet Troubleshooting
- Headend
- Network Administration
- Fiber Optics
- Proxy
- Networking
- Asterisk
- Vnc
- Switches
- Electronic Trading
- Logmein
- Ftp
- Linux
- Cisco Vpn
- System Monitoring
- Cisco Ios
- Windows Registry
- Servers
- Matlab
- Active Directory
- Windows Server
- Ccna
- Visual C#
- Microsoft Exchange
- Windows
- Wireless Networking
- Browsers
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.