Elvin Nieves

About Elvin Nieves

Customer-focused IT professional with 10+ years of experience supporting enterprise…

Experience

1. Property Systems Manager

   Marriott Marquis Chicago

   Jul 2022 — Present · Chicago, IL, US

   Provide direct support for the General Manager and the rest of Executive leadership team.• Provide Level 1 and Level 2 support for on-property associates as well as remote associates.• Collaborate with Accenture help desk to resolve escalation tickets via ServiceNow platform.• Collaborate with Allbridge LSP to resolve and configure network related issues, devices, and projects.• Collaborate with onsite Engineering & Security teams to maintain building automation systems, guest room internet, security camera and other system installations.• Collaborate with Uniguest to deploy and maintain Janus digital signage reader boards through-out hotel. • Collaborate with onsite Encore AV/Internet sales team to assist with network and WiFi setups for events.• Collaborate with SP+ Parking vendor to install & maintain devices and applications used by Valet. • Assist in asset procurement, management, and deployment.• Image desktops and laptops via Microsoft Deployment Toolkit.• Assign extensions for Polycom desk phones as well as voicemail mailbox setup.• Manage inventory & deployment of mobile devices such as iPhones, iPads, and iPads using MDM & Intelligent Hub.• Monitor multiple virtualized servers via RDP on VMware vSphere platform.• Maintain Oracle Micros point of sale terminals for hotel restaurants, bars, café, pantries, and events.• Confirm that all devices and endpoints on the Marriott network meet security standards and PCI compliance using ForeScout and MAARK2 platforms.• Confirm that hard drives on all desktops & laptops are encrypted before deployment using BitLocker encryption.• Confirm that MDF and all IDF closets through-out the hotel are secure, clean, and meet PCI compliance.

Education

• DeVry University

  Bachelor's of Science in Networks and Communication Management

  2005 — 2008

Skills

• Windows 7
• Linux
• Routers
• Citrix
• Vendor Management
• Microsoft Sql Server
• Active Directory
• Unix
• Xp
• Technical Support
• Training
• Sharepoint
• Servers
• Troubleshooting
• Networking
• Outlook
• Software Documentation
• Microsoft Office
• Windows
• Account Management
• Operating Systems
• Help Desk Support
• Security
• Customer Service
• Software Installation
• Computer Hardware
• Windows Xp
• Vpn