Elton Fernandes
Senior Manager - Information Services @VFS Global
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WORK HISTORY
Senior Manager - Information Services @VFS Global
Mumbai, IN
Cost budget control for Contact Centre spendResponsible for Contact center solution designing and meeting InformationSecurity/Legal complianceTransition and Quality/Training activities for Contact Center relatedwithin the regionEnhance Global in-house setups within the regionMeet the Overall Budget of all Outsourced Contact Centres.Ensuring exceptional performance of existing business in terms of SLAs, KPIs, CSAT, Quality, Process Improvements, Quality Driven & projects, etc.Identifying areas for Cost Reduction for the regional Contact Centre setup.Ownership of strictly meeting budgets for all NEW roll-outs in the region.
EDUCATION
St. Blaise high school
Secondary school certificate
University of Mumbai
Bachelor of Commerce (B.Com.)
SKILLS
ABOUT ELTON FERNANDES
Seasoned and accomplished Business Transformation and Customer Experience Leader with…
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