Elsa dos Santos
IT Project Manager @Ferranti Computer Systems
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WORK HISTORY
IT Project Manager @Ferranti Computer Systems
I am responsible for the implementation of MECOMS 365 (based on MS 365) within a heating company, which included data migration from various sources. The project is currently in a support phase; however, continuous data migrations and enhancements are ongoing.
SKILLS
ABOUT ELSA DOS SANTOS
With over 15 years of experience in the Energy and Utilities market, including 7 years specifically within the UK Water sector, I possess a robust background. My career began with a technical foundation as a developer, which naturally progressed into leadership roles. This technical expertise remains instrumental in successfully delivering complex technical projects and effectively supporting all relevant stakeholders.As a Service Delivery Manager, I am deeply committed to achieving exceptional client satisfaction. I value collaborating with clients to comprehend their challenges, foster strong partnerships, resolve issues, and ultimately celebrate their achievements. My strong customer focus consistently leads to enhanced customer satisfaction and retention.I am a goal-oriented individual with proven leadership capabilities, characterized by strong organizational skills, high motivation, and adept problem-solving abilities. My proficiencies include robust Project and Budget Management, encompassing planning, coordination, and control. Furthermore, I am dedicated to fostering team cohesion and guiding career development paths.Specialties: Service Delivery, Project Management, Stakeholder Management, Development Team Leadership, Project Lifecycle, Programme Governance, Data Migrations, and Design & Development Best Practices.
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