Eric S.

About Eric S.

As an accomplished Data Science Manager with a track record of driving impactful projects, I excel at leveraging data to optimize operations and boost performance. At Shopify, I co-authored a FinOps roadmap and led a data analytics project resulting in enhanced platform efficiency. I designed a dashboard isolating high-risk merchants, optimizing performance. Using SQL and LookerStudio, I debunked assumptions on cloud spend factors. I believe in transparency and collaboration, implementing Kanban workflows for a 100% boost in transparency. My expertise extends to automating data pipelines, creating interactive dashboards, and coaching teams to success. I hold a Master\'s in Information Technology and certifications in Google Data Analytics and Data Science with Python. Let\'s connect and explore how I can drive success in your organization.

Experience

1. Staff Production Service Engineer

   ServiceNow

   Mar 2026 — Present · Raleigh, NC, US

Education

• Gallaudet University

  Bachelor's degree, Computer and Information Systems Security/Information Assurance

• DataCamp

  Certificate of Completion, Data Science with Python

• Coursera

  Google Data Analytics

  2023

• Virginia Tech

  Masters, Information Technology

Skills

• Linux
• Php
• IT Management
• Cascading Style Sheets (Css)
• Product Analysis and Evaluation
• Bash
• Operating Systems
• Leadership, Training, and Team Building
• Collaboration and Interpersonal Relations
• Cross-Functional Team Leadership
• Open Source
• Python
• Scrum
• Rhce
• Test Management
• High Availability
• Redhat
• Agile Methodologies
• Unix
• Rhel
• Html5
• Testing
• Kernel-Based Virtual Machine (Kvm)
• Apache
• Open Source Software
• Cluster
• Shell Scripting
• Security
• Enterprise Software
• Docker
• Test Automation
• Project Management
• Conflict Resolutions and Decision-Making
• Quality Engineering
• Servers
• Selenium
• Red Hat Linux
• Solaris
• Virtualization