Elsa Romero

Assistant Property Manager @Greystone

Orlando, FL, US

Primary duty includes exercising discretion and independent judgment with respect to matters of significance.• Assist in managing delinquency (both current and former) in accordance with company standards.• Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. This includes processing housing applications, preparing move-in information, lease files, renewal letters, and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations. Ultipro experience• Assist in acting as a Risk Manager to ensure the safety and well-being of our residents and property.• General clerical assistance including but not limited to answering phones, taking messages, managing the facilities/work orders in the property management software, filing, and ordering office supplies.• Code and enter property invoices when required to assist the Property Manager.• Develop and maintain effective marketing strategies to increase property traffic and internet leads• Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.• Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of community is pleasing to all 5 senses and is impeccably clean• Develop and maintain first class customer service relationships with prospects and residents through effective verbal and written communication• Assist the Property Manager in monitoring outstanding work orders and constantly communicates with maintenance staff to ensure 24-hour service guarantee.• Play an active role in the management of all property functions.• Actively participate in the development of other team members

University of Phoenix

Master of Business Administration - MBA, Human Resources Development

University of Phoenix

Bachelor of Science - BS, Human Resources