Elsa M.
IT Support | CompTIA A+ | CompTIA Security +
- Role
- IT Compliance Specialist at Optimal
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Elsa M.
Experienced IT Support Technician with nearly five years of hands-on expertise in providing Tier 1 and Tier 2 technical support across diverse IT environments. Proficient in using ticketing system to manage, track, and resolve support requests weekly, ensuring minimal downtime and high customer satisfaction. Adept at troubleshooting hardware and software issues on Windows systems, as well as supporting networking equipment, printers, and mobile devices. Proven ability to deliver remote and on-site support, configure user accounts in Active Directory, and manage Office 365 administration. Known for strong communication and leadership abilities, with a track record of leading small teams during critical system upgrades and deployments. Detail-oriented, resourceful, and committed to continuous improvement in IT service delivery.
Experience
IT Compliance Specialist
Jun 2025 — Present
Education
University of Phoenix
Operations Management Certificate , Business Administration, Management and Operations
2018 — 2020
University of Phoenix
Associate of Arts - AA, Business Administration and Management, General
2012 — 2015
University of Phoenix
Bachelor of Science - BS, Business Administration, Management and Operations
2018 — 2020
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