Elon Monayo
Data-driven Customer Service Analyst @Upwork
Nottingham, GB
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2022 — Present
Data-driven Customer Service Analyst @Upwork
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Achieved 92% customer satisfaction by using data insights to enhance support processes and response times.•Improved order fulfillment efficiency by 15% through data tracking and inventory optimization.•Developed data-driven customer insights, increasing order confirmations by 30% and positive feedback by 25%.
EDUCATION
2013 — 2017
Technical University of Mombasa
Bachelor's degree, Business Administration -Marketing
N/A
Masterschool
Data Analytics
ABOUT ELON MONAYO
With 6+ years of experience, I specialize in leveraging SQL, Tableau, Power BI, and…
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