Eloka Olisa
Software QA Engineer / IT Professional
- Role
- Technical Support Specialist at Colliers
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Eloka Olisa
Detail-oriented Software QA Engineer with extensive experience in software testing, IT support, and system administration. Proficient in diagnosing technical issues, executing comprehensive test plans, and ensuring product quality. Skilled in tools like Jira, Postman, Chrome DevTools, and Android Studio. Experienced in Agile methodologies and cross-functional collaboration to deliver high-quality, reliable products.
Experience
Technical Support Specialist
Feb 2022 — Present · Atlanta, GA, US
Managed support requests efficiently through a ticketing platform, ensuring prompt resolution of system issues.• Monitored system performance, responding proactively to alerts and optimizing server functionality.• Developed and deployed technical solutions to address security vulnerabilities and automate recurring tasks.• Conducted patch management for over servers monthly, utilizing Nessus scanning tools and automation.• Partnered with internal teams and stakeholders to plan, implement, and integrate system-oriented projects.• Created and maintained virtualized environments to support diverse application and testing needs.• Streamlined server maintenance processes to minimize downtime and maximize productivity.• Diagnosed and resolved hardware and software conflicts to ensure smooth system operations.• Collaborated with IT teams to develop best practices for system security and resource management.• Authored and maintained documentation for system configurations, troubleshooting procedures, and technical solutions.
Education
Careerist
Software Testing & Quality Assurance Course
2024 — 2024
Gordon State College (official)
General Studies
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