Elodie Fillatre Coq
Customer Services Transformation Agent & Innovation Lead @Capgemini Engineering
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WORK HISTORY
Customer Services Transformation Agent & Innovation Lead @Capgemini Engineering
Blagnac, FR
Facilitate the adoption of an AI-powered solution developped to improve autonomy and productivity in the resolution of technical requests raised by Customers. Support adoption through coaching and training of the users so that they are fully equipped to adopt best practices and use the solution to its full potential. Gather and share improvement suggestions for future versions. Provide continuous support and act as relay between the users and the development teamSupport transformation activities to improve project quality and productivity. Develop and deploy a transformation plan for quality and productivity improvement in the project. Coordinate quality feedback resolution involving Domain Leaders and Project Management OfficersIdentification of new use cases originating from other projects. Identify and frame potential new use cases for other domains. Lead and contribute to workshops on ongoing digital projects to bring expertise. Coordinate across functional activities with Engineering, Project Management Officers, Customer Support, and Digital teams. Explore opportunities for internal development and externally sellable solutions
EDUCATION
Harvard ManageMentor and Capgemini University
Connected manager, Leadership organisationnel
Capgemini
Carrier Manager, Leadership organisationnel
École Supérieure de Commerce Et de Management - ESCEM
Master, Manager commercial et marketing
IAE FRANCE - Écoles Universitaires de Management
Master, Marketing High-Tech
SKILLS
ABOUT ELODIE FILLATRE COQ
Customer Services Transformation Agent & Innovation Lead in Aeronautics | Customer Support Engineering for In-Service Aircraft
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