Elodie Flenniau

Digital Manager @Oxfam Ireland

Belfast, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Digital Manager @Oxfam Ireland

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I lead the digital strategy and operational framework for Oxfam Ireland, working at the intersection of innovation and governance to ensure our digital presence scales effectively and securely. Strategic Innovation: Collaborate directly with the Director of Innovation to architect the next phase of the organisation\'s digital development, ensuring we remain at the forefront of the sector. Digital Governance & Literacy: Facilitate monthly organisational skill-share sessions focused on navigating digital efficiency and the responsible use of emerging technologies. Risk Mitigation: Ensure all staff are aligned with organisational stances on technology, helping teams utilise the right tools while minimising operational and data risk. Team Leadership: Manage a core digital team of four, overseeing cross-functional workflows and professional development to meet key organisational goals. Campaign Management: Act as a member of the management team for flagship national campaigns, including Second Hand September and Postback. Operational Oversight: Chair weekly staff meetings and serve as the primary strategic lead for all departmental digital plans and technical requests. Platform Management: Oversee the performance and development of the organisation\'s primary web architecture and digital touchpoints to ensure a seamless user experience.

EDUCATION

2005 — 2008

Efficom Lille

Arts - Graphic Design

2005

Saint Vincent de Paul Loos

French A level, Social and Economic option Mathematics

SKILLS

Soft SkillsTransition ManagementTelemarketingPerformance ManagementCrmTeamworkTeam ManagementContact CentersOutsourcingRecruitingSocial MediaManagementCustomer ServiceTeam LeadershipMarketingTrainingCustomer SatisfactionSlaKey Performance IndicatorsService DeliveryTechnical SupportCoachingBpoTime ManagementTraining DeliveryAccount ManagementAvayaCustomer Relationship Management (Crm)PolicyLeadershipInbound MarketingWorkforce ManagementBusiness DevelopmentCall CentersProject ManagementCustomer Experience

ABOUT ELODIE FLENNIAU

As a Digital Manager with 15 years of experience in global tech and local operations, I focus on the intersection of human leadership and operational efficiency. I am particularly interested in how organisations can move away from manual \'review traps\' and adopt better governance to manage data risk safely.My approach is rooted in creating streamlined workflows that allow teams to move away from administrative drudgery and back toward their core mission. Whether leading 100+ agents or supporting local initiatives, I believe that the right architecture is the key to sustainable growth and accurate insights.

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Elodie Flenniau — Digital Manager at Oxfam Ireland in Belfast, GB | Unifers