Elnaz Doostdar
Staff Product Designer | Revolutionizing Enterprise UX with Native AI & Conversational Design at ServiceNow
- Role
- Staff Product Designer at ServiceNow
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
About Elnaz Doostdar
From when I was little I was obsessed with solving puzzles and continued to have this passion since then. My curiosity took me through an exciting academic journey, started as a computer hardware engineer, studied web development for my masters and completed a certificate in user experience and customer-centered design to become a UX designer. I love to take initiatives and explore different areas of science to expand my perspective in life. For the last 6 years, I\'ve been persistent to advocate for the users by designing efficient solutions to create a positive impact on leveraging digital platforms.User ResearchSurvey/Interview, Competitive Analysis, Literature Review, Affinity Diagram, Persona, Journey MapDesignHand Sketches, User Flow, Information Architecture, Wireframes Mockups / Comps PrototypesUser TestingQualitative (unmoderated user testing), Quantitative (A/B, Split, Conversion Tracking)ToolsFigma, Miro, Adobe XD, Photoshop, Illustrator, InVision, Balsamiq, Frontify, Keynote, Axure, Visual Web OptimizerDevelopmentHTML5, CSS3, jQuery/JavaScript, Boostrap
Experience
Staff Product Designer
Oct 2022 — Present · Santa Clara, CA, US
Spearheading Native AI Strategy: Architecting the design vision for AI-integrated workflows, shifting the paradigm from traditional UI to conversational, intent-driven experiences.Revolutionizing Agent Productivity: Designing dynamic interfaces that leverage AI to resolve cases faster, minimizing manual friction for enterprise users.Redefining Enterprise UX: Transforming the CRM experience by embedding intelligent, context-aware interactions that anticipate user needs.
Education
Azad University (IAU)
Bachelor, Computer Science - Hardware Engineering
Swinburne University of Technology
Master, Web Development
Skills
- Interviews
- Photoshop
- Jquery
- Xml
- Jquery Ajax
- A/B Testing
- Persona Creation
- Multivariate Testing
- Scrum
- Bootstrap
- Css
- Scss
- Javascript
- Customer Journey Mapping
- Usability Testing
- Html5
- User Interface Design
- User Experience
- Web Design
- Wireframes
- Web Development
- Jquery Mobile
- Agile Methodologies
- SEO
- Eloqua
- Test Planning
- User Research
- Responsive Web Development
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