Elma Tankovic

Senior Associate - Business Effectiveness, Commercial Banking & Wealth Management @CIBC

Toronto, ON, CA

Lead the resolution of complex, high-risk regulatory client complaints across Retail and Wealth Management, reducing financial exposure and reputational risk.• Liaise directly with CIRO (formerly IIROC and MFDA) and OBSI to ensure timely, compliant responses to client concerns.• Designed standardized email and letter templates now used across multiple brokerage teams (WG, ISI, SI, IE), improving consistency and clarity in client communication.• Developed and delivered internal training presentations to client associates, branch managers, and compliance teams on regulatory best practices, estate transitions,documentation, and service improvement.• Spearheaded complaint trend analysis, identifying recurring issues and building proactive solutions to reduce reoccurrence.• Recognized with CIBC’s 2020 Quarterly Team Achievement Award for excellence in complaint handling and operational efficiency.

Texas A&M University

MBA, Business Management

University of Toronto

HBA, Economics Specialist Degree