Jeremy Ellis

About Jeremy Ellis

Experienced Photography Specialist with a demonstrated history of working in the automotive industry. Skilled in Search Engine Optimization (SEO), Sales, Management, Sales Presentations, and Business Development. Strong operations professional with a BA focused in Business from North Greenville University.

Experience

1. Product Support Specialist

   Concentrix

   Sep 2020 — Present · Greenville, SC, US

   Support inbound and outbound calls for customers experiencing unusual and unique product issues using existing guidelines, and standardized tools Maintain a deep understanding of diabetes disease and latest product support troubleshooting techniques and resource tools Utilize critical thinking to determine the best possible solution for the customer’s issue Actively listen to the customer complaints or concerns and work to resolve their issues Document all customer communications in the CRM based on SOPs to meet FDA regulations Meet or exceed key performance and productivity such as quality, courtesy, expertise, call documentation, schedule adherence and other metrics as defined by management Provide a best in class customer experience through building a relationship with each customer interaction Demonstrate customer relations skills and maintain a positive company image during all interactions Transfer customers to the appropriate department as required by SOPs Provide product support for industry leading manufacturer of insulin and injectable drug solutions Internal point of contact for customers experiencing unusual and unique product issues

Education

• North Greenville University

  BA, Business Administration, Management and Operations